Start of the Year Guide

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The start of the academic year can be a busy time as you get settled into student life at UWE Bristol.

This handy guide features some of the most commonly-asked questions to support new and returning students. And remember, if you still need an answer to your question, submit an enquiry on My Student Life.

Enrolment 📝

How do I enrol?

Go to the Enrolment tab in MYUWE. 

How do I get a timetable? 

After you enrol in MYUWE, you’ll be able to access your timetable. Once enrolled and providing timetables have been published, they will show in MYUWE 3 working days later. Your Starting Block timetable will appear automatically.

Where do I get my ID card from? 

Returning students: You can purchase a replacement card via the Online Store.  

New students: If you’ve uploaded a photo to MYUWE, your card will be ready 2 working days later from the campus you study at, unless otherwise advised.

CampusDateLocationTime
FrenchayMonday 14 to Friday 25 SeptemberZ Block foyer10:00-16:00
Monday 28 September onwardsInformation Point (1D11)Information Point opening hours
GlensideTuesday 1 September onwardsGlenside reception (1B29)Glenside reception opening hours
Bower Ashton (including Spike Island)Monday 14 September onwardsInformation Point (0B16)Information Point opening hours
ArnolfiniMonday 14 September onwardsInformation Point (fourth floor)Information Point opening hours

Visit our Student ID Cards webpage for more info.

Where can I park when I come to campus to collect my ID card?

Take a look at our car parking guide for students. Scroll down to find the details for your campus.

My student loan hasn’t arrived. 

Enrol in MYUWE and we will confirm your enrolment to the student loan company who will release the funds to you at the start of term. 

For all enrolment queries, please visit the Enrolment Hub or get in touch with us via My Student Life.

If you are looking for IT support or need help connecting to the wifi then use our Getting Started With IT webpage.

Life at Frenchay 💼

Which buses go to the city centre?  

The Metrobus goes regularly from Frenchay to the centre – look out for M1 and M3. You need to buy your ticket before you board. 

Find out more about helpful transport options to and from campus.

Can I park at Frenchay?  

There’s limited parking at Frenchay. If you’re going to park here, you need a permit. Why not think about cycling instead? Check out this handy cycling map for guidance.

I’m confused by the room numbers – how do I find the right room? 

If it says on your timetable you’re going to room 2S706, then you’re looking for 2 – Level 2; S – S Block (all blocks have a block letter outside the entrance); 706 – room number. If you have any problems finding your way around, use this campus map.

If I have a question about something where can I go?  

You can find an answer or submit an enquiry on My Student Life. Staff at our InfoPoint will also be happy to help you. You can find it in D Block – 1D11. 

Life at City Campus 🎨

Where do I catch a bus to town? 

We recommend catching buses from Blackmoors Lane rather than anywhere else as they are much more frequent there. 

How do I get between Bower Ashton, Arnolfini and Spike Island? 

There’s no UWE parking at Arnolfini or Spike Island, so you might want to consider public transport, cycling or walking. Check out this handy cycling map for guidance. If you need help getting around Bower Ashton you can use this map or our interactive map.

Can I park at Bower Ashton?   

There’s very limited parking at Bower. If you’re going to park here, you need a permit. If the car park is full, you can try Ashton Court just up the hill (although that’s not free). There’s no UWE Bristol car parking at Arnolfini or Spike Island – you’ll need to use public car parks. 

If I have a question about something where can I go? 

You can find an answer or submit an enquiry on My Student Life. Staff at our InfoPoint will also be happy to help you. The Bower Ashton one is B Block, opposite the Art Shop. There’s also one on the fourth floor of the Arnolfini. 

How can I print?  

You can print ordinary things like A4 black and white via Pharos. You’ll be given £15 on your account at the start of the year. 

If you want to print something more specialist, visit the Digital Print Bureau in 0C008. 

Where can I use specialist software?  

There are loads of opportunities for you to access specialist software, depending on what you need it for. This includes the library, and specialist computer suites in D Block, G Block and B block at Bower Ashton, as well as software at the Arnolfini and Spike Island. 

Where can I buy art supplies?  

Go wild in the Art Shop! You get an £80 materials allowance each year and you can use it at the Art Shop or the Digital Design Studio. 

I’ve lost something – where might it be?  

Everything makes its way to the Security office in F Block, check here first! Or email uwecard@uwe.ac.uk to find out if something is there. 

Life at Glenside 🏥

I’m so confused by the room numbers – how do I find the right room? 

If it says on your timetable you’re going to room 1F06, then you’re looking for 1 – Level 1; F – F Block (all blocks have a block letter outside the entrance); 06 – room number. If you have any problems finding your way around, use this map.

How do I order my placement name badge? 

New student: If you’ve completed your online registration, a placement name badge will be ordered for you and it’ll be issued at one of your teaching sessions before you start your simulation skills sessions. 

Returning student: If you need a replacement placement name badge, email the team and they’ll order one for you and email you when your badge is ready to collect. 

How do I order my placement uniform? 

If you’ve completed your online registration in MYUWE, you’ll be emailed details of how to order your placement uniform during induction week. If you’ve registered and haven’t received the email, contact the Information Point. 

Are there showers and changing rooms at Glenside? 

Yes! These can be found in 1E06 and 1E09. You can ask Glenside Reception staff for a code to access the rooms – you’ll need to show your student ID card. 

Are there student lockers at Glenside? 

Lockers for short term use are available in the changing rooms in 1E06 and 1E09. To hire a locker for long term use, please email travel.plan@uwe.ac.uk to request one. 

I’ve just started my course at Glenside – I applied for the NHS LSF Training Grant, when will I receive my first payment? 

You’ll receive it in November, if: 

  • you started your course in September 
  • you’ve completed your student online registration.

We’ll confirm your attendance to the NHSBSA in early November to release the funds to you. It can take up to 10 working days for payment to be processed once we’ve confirmed your attendance.  

I have a timetabled teaching session in room 0SC014 at Glenside – where is it? 

0SC014 is located at the back of the Glenside Student Centre (old Student Union) building. It is the big brown wooden building located near car park 10. 

How do I contact the Accommodation Office at Glenside? 

Glenside Accommodation Service office is located near the Hub in 1H29. Reach them here. 

How can I contact Occupational Health Service at Glenside?

OH staff are only on-site when attending booked appointments. Get in touch with the Placement team if you think you need an appointment.

If I have a question about something, where can I go?

You can find an answer or submit an enquiry on My Student Life. Staff at our InfoPoint will also be happy to help you. You can find it in Glenside Library in D Block. 

Your Course 🎓

I already feel like my course isn’t right for me? Can I switch? 

Please don’t rush into a decision, it sometimes takes a while to settle in to university life. First, chat to your programme leader or your academic personal tutor and explain to them what you’re struggling with. They can offer support and guidance. If you’d like more in-depth advice about your options, you can get in touch with a Student Support Adviser.

Also, why not book an appointment with one of our Student Experience Coaches?

How do I become a student rep? 

The Students’ Union runs a student rep system, and ideally look for one student rep for every 25 students on your year of study on your course. They are usually chosen at the start of the academic year, so speak to your programme leader about this if you haven’t already received information about it. 

I’m struggling with my course? I feel like I’m behind with the work and need some support. 

If you’re struggling with any aspect of your course, contact your Academic Personal Tutor. You could also consider booking an appointment with one of our Student Experience Coaches to get one-to-one support.

UWE also offers study support workshops and online help for a range of issues, including essay and report writing, referencing, and time management. 

Money and Finance 💰

Use the resources of the UWE Bristol Student Money Service. They have plenty of online information as well as an enquiry form to support and advise you.  There are additional resources on Money and Finance, including an enquiry form for tuition fee issues. 

My student loan is delayed. What can I do? 

Students can apply for a short-term loan and repay after 30 days with no interest added. 

My rent is really high and I can’t afford it/I’m struggling with money. What can I do?  

Firstly we advise students to apply for all the funding they are eligible for from Student Finance and then apply for the Student Support Fund. Many students also choose to take on part-time work alongside their studies, and sign up to Blackbullion for free money education. 

How do I find a job? 

The Students’ Union JobShop advertise part time jobs both on and off campus.

I’m an international student – is there any support for living/course costs?  

Yes, the International Student Support Fund. You can also apply for the placement loan if you incur placement costs. 

I’m an international student – how do I open a UK bank account? 

You can find guidance on opening a UK bank account as an international student here: Banking for international students – Money and finance | UWE Bristol.

Accommodation and Housing 🏠

Information regarding accommodation, including who to contact about UWE Accommodation issues, can be found on our website. The Students’ Union Advice Centre can also provide support regarding housing and accommodation issues.

I’m struggling financially and can’t afford to pay my rent. What should I do?

Firstly we advise students to apply for all the funding they are eligible for from Student Finance and then apply for the Student Support Fund. Also, they could look for part-time work alongside their studies, and take a look at the MoneySavingExpert’s Student Guides or sign up to Blackbullion for free money education. 

I haven’t managed to find anywhere to live. Who can help me? 

Don’t panic – there’s lots of help out there to make sure you find somewhere to live. The Students’ Union can support you, so check out their advice pages. 

I’m struggling with my housemates and I really want to move.

In the first instance it’s probably best to see if you can resolve any difference you might have. Learning to live with other people can be tricky, and the SU has some great tips and advice that might help. If you really feel you need to move then contact the SU Advice Centre for support. 

Wellbeing and Support ❣️

I’m an International student and I’m struggling to get settled in Bristol. 

There are a range of targeted support services who can help you make the most of your time here in Bristol, as well as specific events for International students. You can also contact our Global Student Support Team. 

I need some help for my mental health. Where can I get the support I need?

If you’re struggling with your mental health and wellbeing then please don’t hesitate in reaching out for support. Download the Wisdom app, which offers live chat and video calls with counsellors. Also check out our Wellbeing Service webpage which includes a range of self-help resources and guidance. 

I’m concerned about my drug or alcohol use at the moment, and really feel like I could do with some help. 

UWE Bristol does not condone or condemn the use of drugs including alcohol; we are focused on providing students with the knowledge to be safe and feel supported. We operate a policy of harm reduction that prioritises the welfare and wellbeing of our students and wider community. We have a free Drugs and Alcohol Service if you would like support from a professional. 

I’m looking for support following sexual assault? 

We have an Anti-Sexual Violence Service here at UWE Bristol which provides a non-judgemental, inclusive and confidential safe space for you to seek support if you have experienced sexual trauma of any kind, even if you don’t want to report something.

Disability Support 🫱🏼‍🫲🏾

I have a disability and feel nervous about how this will be managed during my time at university. 

Please don’t be nervous, there is a whole range of support available to you. If you haven’t already done so, make sure you have disclosed your disability to the Disability Service. This Disability Support Guide covers everything you need to know. 

I am neurodivergent, and would like to know what support is available to me.

Our Neurodiversity Study Skills (NDSS) Team offer a range of services including groups, workshops, drop-ins and one-to-one support, along with neurodiversity screening.

Library and Careers 📚

I want to start thinking about my future career, as well as looking for part-time work or internships while I study. Who can help with this?

There are so many opportunities available here for you at UWE Bristol: 

You can find part-time and term-time roles that work around your studies by visiting the JobShop. 

InfoHub  is your first stop for careers advice, job listings, and help finding internships. 

I want to start thinking about my career in the creative industries – how can I do this? 

Learn how to talk about your creative skills and experience in a way employers understand. We offer regular sessions to explore freelancing, running your own business, building your CV, covering letters, and confidence. UWE Careers & Enterprise Padlet 

Use our Showcase website to develop your online presence and portfolio. 

Get freelancing experience and opportunities through our NewWave creative agency. Fill out this form to register your interest. 

Join groups like Bristol Creative Industries for job alerts, networking, and events. 

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