Meet Professor Hugo Gaggiotti, from the Faculty of Business and Law (FBL), whose research explores how people organise their lives and work, from communities in South America to manufacturing plants on the US-Mexico border and local authorities in the South West of England. Through immersive, ethnographic research, Hugo investigates how working conditions shape people’s lives and how organisations can better understand the communities they serve.
Here Hugo discusses his international research, his career in social anthropology and organisational studies, and a current project exploring reproductive health and employment benefits in the UK and Brazil.
How did you became interested in your research area?
I’ve always been interested in organisations and what happens when we people do things together. That could be anywhere, in a family, in the workplace, in the army or in a factory.
“I’m interested in how people organise themselves, how they make decisions and why they do things in particular ways.”
I started my career in Europe before moving to Spain and then South America. My first PhD was in social anthropology, studying communities in northern Patagonia. I looked at Italian, Spanish and Welsh workers, among others, who emigrated from Europe and established small towns in the region. I wanted to understand how these communities came together, how they organised themselves and where their ideas about urban community life came from.
My second PhD focused again on mobile workers, but now on engineers working internationally in the oil and gas industry. I explored how engineers from different countries organised themselves when they moved abroad for work, sometimes for several years at a time.
Although these projects looked at different groups of people, the underlying question was the same: how do people organise themselves around work and everyday life?
What are you working on at the moment?
My research is largely international, with around 70% focused in South America and the 30% remainder on the South West of England. In both cases I’m particularly interested in the relationship between working conditions, people’s private lives and the communities they live in.
One of my current projects brings together researchers in the UK and Brazil to investigate reproductive health and work. In the project, we work together with a team of UWE (UK) and USP (Brazil) researchers, exploring how organisations in the London-Bristol and São Paulo-Rio de Janeiro urban corridors, understand and respond to employees’ reproductive health needs, including the provision of fertility benefits.
In both regions, some companies, for example, offer financial support for egg freezing. But there are different ways to understand these benefits. For some women, they may offer greater choice and flexibility around when to start a family. Others may see them as a way for employers to encourage women to postpone motherhood to prioritise their careers.
“Both perspectives raise important questions about choice, working conditions and the responsibilities of employers.”
We’re interested in understanding how employers, employees, trade unions and managers view these issues. What policies do organisations have in place? How would they respond if an employee needed time away from work for fertility treatment? And how do people understand the benefits and potential pressures associated with these policies? The aim is to understand how reproductive health is experienced in the workplace and how organisations respond to it.
Your research involves spending time with the people and communities you study. Can you tell us more about your approach?
My work is very ethnographic. Rather than relying primarily on surveys and large datasets, I go to the places where people live and work, talk to them, observe what they do and try to understand their everyday organisational experiences.
“This approach is time-consuming. Sometimes you need to meet someone several times, have a coffee, return for another conversation and spend time observing what happens in their everyday organisational life. But it is extremely rich.”
You gain a deeper understanding of how people justify their practices and their decisions, including the reasons behind choices that might not emerge by other research methods, like surveys or interviews.
For my first PhD, I spent six years travelling to northern Patagonia to study the communities there. For my second, I spent almost five years visiting different parts of the world where engineers working in the oil and gas industry live and work, including Italy, Romania, Venezuela, Brazil, Mexico, Argentina and the United States.
I also spent almost four years working on a research project about women in manufacturing plants along the California-Mexico border. These factories employ large numbers of women, and I wanted to understand their working conditions and how their work affected their professional and private lives, as well as their communities.
How has your research made a difference beyond academia?

One example comes from my research into women working and living in the Mexican-US borderlands. One of the outputs was a documentary film Transforming Voices exploring women’s vulnerability in the Californian twin cities. The film has received recognition at the BAFTSS Practice Research Awards and has been used in Mexico to support teaching on this subject.
“I see these kinds of outputs as an important complement to academic publications, books and conference papers. Research can reach people in different ways, and a documentary can help communicate findings to audiences beyond academia.”
My work in the South West of England with Professor Carol Jarvis and Dr Kay Galpin has also informed policy and practice within local authorities, particularly around how councils engage with citizens and communities.
For example, we have worked with the Royal Borough of Windsor and Maidenhead to evaluate approaches to public engagement. Traditionally, councils might use surveys or invite residents to take part in a discussion led by the council. Our research has informed an alternative approach through co-participatory events, where members of the community lead the discussion themselves.
This changes the dynamic. Rather than the council setting the agenda and directing the conversation, residents have more opportunity to shape the discussion around their own experiences and priorities.
I think this is an important form of research impact. It is about helping organisations approach things differently and improving the relationship between public services and the people they serve.
What do you find most rewarding about your research?
It is the opportunity to understand things in depth. When you spend time with people and observe their everyday lives, you begin to understand the details behind their decisions and experiences.
If you want to understand issues such as vulnerability at work and the experience of communitarian engagement, you cannot always get the answers you need by distributing a survey. You need to engage with people, understand their circumstances and explore why they make particular choices, constantly revisiting your assumptions and the literature produced.
That depth of understanding is valuable because it has the power of challenging pre-conceptions. It helps us see how people’s working lives and social engagement connect with their family lives, their communities and the wider circumstances in which they live.
I also value the opportunity to translate that understanding into something practical, whether that is a documentary, a recommendation for a local authority or research that informs discussions about workplace policies.
What does the future of your research look like?
I’m continuing to develop international collaborations alongside my work with local authorities in the South West.
The reproductive health and work project is one example of how these strands of my research connect. It brings together questions about organisations, employment, people’s personal lives and the policies that shape their choices.
I’m also interested in how local authorities can support people as they grow older and maintain healthy lives. This includes work with Prof. Jarvis and Dr Galpin on local authorities like the Wiltshire Council, the Royal Borough of Windsor and Maidenhead and others, exploring how local governments in the South West can support ageing populations.
Across these different projects, my central interest remains the same: understanding how people organise their lives and work, how their circumstances shape their experiences and how research can help communities and organisations respond more effectively.









