As we mark Volunteers’ Week, a time to recognise the incredible contributions of volunteers across the UK, we’re proud to shine our spotlight on Jack James, a UWE Policing Senior Lecturer, PhD researcher, and long-serving Special Constable. In this Q&A, Jack shares his journey into policing, what volunteering as a Special Constable means to him, and how this unique dual role helps both his academic and operational work. His story is a powerful reminder of the dedication, resilience, and impact of those who give their valuable time to serve their local communities.
You can find out more about Volunteers’ Week here
Volunteers’ Week celebrates the contribution of millions of people across the UK. What does it mean to you personally to volunteer as a Special Constable?
For me, it is a fantastic way of giving something back to the community. It is a volunteering role like no other, in terms of responsibility and risk, however it is something I have loved doing for the last almost 10 years, and it has enabled me to help make a real difference at times.
Can you tell us a bit about your journey into policing — what motivated you to become a Special Constable?
I became a Special Constable to do something that I felt would help make a difference, as well as with the intention of potentially joining the police full time; almost a decade and 7000 operational policing hours later, I am still volunteering and thoroughly enjoy doing so!
What does a typical shift look like for you as a Special Constable?
I love this question, as I think the answer is that there isn’t a ‘typical shift’ per-se. Reflecting on just a couple of my experiences, one shift I have been responding to 999 calls on the dog unit, dealing with anything from theft to disorder and violence; the next I have been on response and involved in a lifesaving intervention with a person in crisis; the next I have been in the middle of hundreds of violent protesters and counter protesters with just a handful of officers (to name just a few examples!). Special Constables often go to the exact same jobs as their regular counterparts.
How do you balance your role as a lecturer with volunteering as a Special Constable? Do the two roles inform each other?
Being a Special Constable is quite unique in terms of work-life balance, as not only do you have a full-time career, but you also have the responsibility of being a warranted police officer. It takes time to strike that balance; however, I find that forces are generally supporting and encouraging of the fact that family, friends and your career come before your voluntary role. I feel that my career and role as a Special Constable complement each other well. I can bring operational learning and practice into the classroom, which I feel is received well by students. I like the phrase ‘pracademic’, as I feel it sums up where I sit quite nicely.
You’re currently doing PhD research into the retention of Special Constables. What sparked your interest in this area, and what are you hoping to uncover?
When I started to explore volunteering in policing as a research area a couple of years ago, I was shocked to discover just how much of a significant and sustained decline in Special Constables there had been, and continues to be, since it’s height in 2012. The loss of ~14,000 officers (Home Office, 2025) seemed to me like something that needed to be explored and understood, and with such a significant decline, it would not be an unreasonable position to suggest that the Special Constabulary is facing an existential crisis. That, combined with my own lived experiences over the last decade or so as a Special Constable, really motivated me to propose to research this issue at doctoral level, as I feel it is important to do so. My hope is to create an evidence base on why people join, their experiences as a Special Constable, and their reasons for leaving, to hopefully contribute to the future sustainability of the Special Constabulary in England and Wales.
From your research so far, are there any early insights you can share about why people stay or leave the Special Constabulary?
I often hear the anecdote that “most specials I know join up as regulars”, as a means of explaining the decline in numbers or lack of retention. Interestingly, that conversion rate however has sat at around 40% for around two decades (Britton, 2018). Furthermore, the median length of service for a Special Constable is just 2.2 years, so the majority do not become ‘long serving’ or ‘career Specials’ (Britton, 2024). Research also indicates that the uplift programme has had little impact on Special Constable recruitment, so the knowledge gap is essentially ‘where do the rest go, and why?’. There has not been any qualitative research specifically on Special Constabulary leavers since 1994, which indicated that what leavers were telling forces during exit interviews – often a change in personal circumstances – often did not match what leavers were then telling researchers – feelings of dissatisfaction with the role, a lack of training and investment, police culture towards Special Constables (Mirrlees-Black and Byron, 1994). Policing has changed a lot since, then, however it will be interesting to see if those themes from interviews in the 90’s have also changed. There is some great research on ‘long serving’ Special Constables by Dr Iain Britton that I would recommend to anyone interested in that area specifically.
What do you think policing organisations and higher education institutions can do to better support Special Constables?
I think one of the main issues to address now is the continuing decline in numbers nationally. I feel that policing and academia working together to understand this phenomenon and implement evidence-based change is the best way to better support Special Constables at present.
How do PCDA students respond to hearing about your frontline experience as a volunteer police officer?
I generally feel that student officers respond well, and hope that my operational experiences as a Special Constable are relatable to them. I find that my roles complement each other well, and that it is often beneficial to bring some of that operational experience into the classroom to help contextualise learning. I also feel that sometimes student officers are surprised by some of the incidents I have attended and been exposed to. I think this highlights the important role Special Constables play operationally. Gone are the days of the stereotypical image of a Special Constable policing the village fete; we now carry most of the same kit (I am a Taser officer, for example), receive a lot of the same operational training, can specialise, and attend pretty much everything a regular officer would. There are some fundamental differences between the roles, however anecdotally, I feel that gap has narrowed.
What advice would you give to someone considering joining the Special Constabulary — especially professionals with other commitments?
I cannot recommend the role enough. I have loved the last 9+ years of volunteering as a Special Constable. There absolutely is a balance to strike, and vital to remember that family, friends, and your career come first. However, like any other officer, we carry that warrant card with us on and off duty. It truly is a volunteering role like no other, with a tremendous amount of responsibility, and of course an element of risk, however the reward of helping people and keeping communities safe is just fantastic.
Looking ahead, what are your hopes for the future of volunteering in policing?
My hope is that with action at local and national level within policing, as well as close collaboration between policing and academia to better understand Special Constabulary retention and the sustained decline in strength since 2012, that we will see numbers stabilise and maintained within England and Wales. The Special Constabulary has a rich and unique history and makes a significant contribution to policing, and it deserves to thrive.
Our thanks to Jack for contributing to the UWE Policing blog and to all the volunteers out there. If this has inspired you to look at volunteering as a Special Constable you can find out more information about the role and how to apply through this College of Policing link
References
Britton, I. (2018) Analysis of Special Constabulary Statistics. Institute for Public Safety Crime and Justice (online). Available from: https://pure.northampton.ac.uk/ws/portalfiles/portal/8419410/Britton_Iain_2018_Analysis_of_Special_Constabulary_National_Statistics_Briefing_Paper_3.pdf
Britton, I. (2024) Where have all the Special Constables gone, and what can we do about it? The Police Foundation (online). Available from: https://www.police-foundation.org.uk/2024/01/where-have-all-the-special-constables-gone-and-what-can-we-do-about-it-long-read/
Home Office (2025) Police workforce, England and Wales (online). Available from: https://www.gov.uk/government/statistics/police-workforce-england-and-wales-30-september-2024/police-workforce-england-and-wales-30-september-2024
Mirrlees-Black, C. and Byron, C. (1994) Special Considerations: Issues for the Management and Organisation of the Volunteer Police (online). London: Home Office.
Editorial Team
Paul Williamson (Editor-in-Chief); Claudia McCready (Lecturer); Claire Bowers (Senior Lecturer); Eve Smietanko (Joint Programme Leader & Senior Lecturer); Ian Lowe (Senior Lecturer) & Micah Hassell (Senior Lecturer).
If you would like to be a guest blogger, please contact Police.Blog@uwe.ac.uk