The Fraying Thin Blue Line

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Police officers are routinely exposed to trauma and pressure, but as this latest UWE Policing blog by Dr Paul Gavin and Dr Cody Porter makes clear, it is the organisational stressors that are doing the deepest harm. We are grateful for their new research insights that highlight a workforce struggling with burnout, secondary trauma and continued stigma around seeking help. Their findings make for uncomfortable reading, and emphasise that wellbeing cannot be a tick box exercise and must be led with genuine focus from the top. Over to Paul and Cody…

The Fraying Thin Blue Line: The Mental Health Struggles of Police Officers in the UK and Ireland

Police officers encounter a wide range of occupational stressors on a daily basis, and this is having a damaging effect on their mental health. In recent years, an increasing number of police officers have been signed off work due to declining mental health.  Research by Dr Paul Gavin and Dr Cody Porter at UWE Bristol has examined the mental health of police officers throughout the UK and in Ireland.  This blog piece shares some of their findings. The message is clear: police officers on both sides of the Irish Sea are struggling with their mental health, and while the causes are familiar, the solutions require cultural and structural change within policing.

To put it bluntly, being a police officer is a stressful job. It means that you are at risk of encountering violence, trauma, and high-pressure situations on an almost daily basis.  These are what we refer to as operational stressors – they relate to the day-to-day nature of policing, and they can have a serious impact on the mental health of police officers. In fact, it is estimated that a police officer will encounter between 400 to 600 traumatic incidents during an average career, compared with the three to four traumatic events typically thought to be experienced by the public. However, many police officers view these operational stressors as part of the job, and therefore, they can often cope with and manage the stress that comes with them. Organisational stressors are another matter. These are often related to the administrative nature of police work and include excessive workloadpoor pay and conditions, a culture of bullying and sexism, a poor working environment and a lack of a work / life balance. These organisational stressors are often much more damaging to the mental health of police officers than the operational stressors they experience.

Findings from this research

54 police officers from the UK (but the vast majority were from England and Wales) and 98 police officers from the Republic of Ireland took part in the survey took part in an online survey to investigate police perceptions of mental health.

Findings from the UK

Participants revealed that police officers were struggling under the weight and pressures of their job. Exposure to violence and trauma were listed throughout the responses, with many participants writing that they were suffering from some form of PTSD. They described being ‘devoid of emotion’ and being ‘desensitized to most things that most people would find shocking’.    Secondary trauma was described as having an impact on mental health, with one participant writing that they had to ‘relive other victims’ pain and hearing accounts given by victims of the most horrific crimes in great detail every day’.

Participants were also impacted by a lack of support and appreciation from senior managers, a poor work/life balance, an ever-increasing workload and a culture of bullying. One participant wrote that being a police officer was a job where ‘you are just expected to get on with it and are expected to know everything even if it’s not something you have dealt with before’. Several referred to feeling burned out, with one writing ‘I am running completely on empty’. Those who stood up to bullying and harassment in the workplace were subsequently isolated and unsupported by their managers.

Although support is available to police officers through Employee Assistance Programmes, many viewed these as nothing more than a ‘box-ticking exercise’. There is also a substantial stigma associated with seeking help for one’s mental health, One participant wrote that ‘there is a level of stigma attached to asking for help within the police which may stop people getting the help they need’. For those who do seek help, this may negatively impact their relationships with colleagues and on their careerOn this issue one participant wrote that‘Showing any signs of weakness has an effect on how your team view you. They may not want to be crewed with you if you’re honest about the way you feel as they don’t see you as competent’.

Findings from the Republic of Ireland

Members of An Garda Siochana (the Irish police force) reported a similar experience in terms of exposure to violence and traumatic events, with participants describing the psychological impact of such exposure as both ‘significant’ and ‘huge’.. There was also a very human cost to such traumatic exposure, and this was deeply felt by participants with one writing that ‘I can still hear the screams of that mother. I see her face in my dreams’. 

Participants, regardless of their age, gender, rank, or length of service, claimed that bullying was rife within the organisation and that management provided very little support in such cases. There was also a perceived lack of managerial support when it came to excessive workload. Participants explained how these issues resulted in their feeling stressed, that work was becoming overwhelming and that they were now drowning in paperwork. Overall, this has had a negative impact on police morale, with one writing that ‘Morale is as low as it can get. Staff are leaving in their droves. They don’t feel valued. They are overworked. There are not enough officers. Everyone is exhausted’.

Irish police officers reported barriers to seeking support, including stigma within the organisation and the potentially negative impact that it could have on their career. For instance, one participant wrote that mental health was ‘a taboo subject due to the nature of the job, a sense of ‘that’s what you signed up for so get on with it’ due to years of this being the norm’, Another wrote that the career impact of seeking support for ones mental health ranged ‘being held back in your career’ to your career coming to ‘a dead end’.

What needs to change?

The findings of this research shows that police officers are working under immense pressure and that this is having a negative impact on their mental health. Operational stressors are an unavoidable part of the policing role, and exposure to violence and trauma in policing are parts of the job that will not change. Organisational stressors, such as poor managerial support, excessive workloads, and toxic workplace cultures, are what are proving most damaging. The impacts of these stressors are clear and are damaging to policing: low morale, burnout, and a workforce reluctant to seek help for fear of stigma or career repercussions.

If policing is to remain effective and sustainable, this culture must change. Support must be more than a box-ticking exercise. It needs to be embedded in everyday practice, led from the top, and genuinely focused on officer wellbeing. That means having open conversations about mental health, robust protections against workplace bullying, and systems that encourage – not punish – help-seeking. The work is challenging and will require both cultural and structural change within policing. Without such change, the cost will continue to be borne not only by the officers themselves, but also by the communities they serve.

Editorial Team

The team are grateful to Dr Gavin and Dr Porter for bringing these voices to the fore, and for prompting further debate that the profession urgently needs to have.

Paul Williamson (Editor-in-Chief); Claudia McCready (Lecturer); Claire Bowers (Senior Lecturer); Eve Smietanko (Joint Programme Leader & Senior Lecturer) and Ian Lowe (Senior Lecturer).

If you would like to be a guest blogger, please contact Police.Blog@uwe.ac.uk

A Lifetime in Communication – From Policing to the Page

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In this week’s UWE Bristol Policing Blog, we are delighted to feature a special Q&A with Les King, retired police officer, probation officer, university lecturer, and now two-time author. Les’s latest book, How to Strangle a Jelly, brings together a lifetime of experience and insight into the professional and human skill of communication.

Having had the privilege of working with Les earlier in my policing career, I saw first-hand how his natural style of communication could put people at ease, even in the most challenging situations.

In this blog, Les shares the story behind the book’s unusual title, reflects on the role of communication in modern policing and education, and offers practical wisdom for those both new to the job and decades in.

Les, congratulations on the release of How to Strangle a Jelly! For those unfamiliar with the title, could you tell us where the inspiration for the book, and where its unique name came from?

During a police promotion board for sergeant, one of the tests was to see if you could stand and talk for 3 minutes completely off the cuff on a subject they chose. My subject was ‘How to Strangle a Jelly,’ hence inspiration for the title of the book. I passed the test but not the promotion board!

You’ve had a remarkable 50-year career across policing, probation and University lecturing. Looking back, what first drew you to a career in public service, and how did communication play a role in that journey?

I was brought up in the country and spent a lot of time in the local pub. I learnt from a young age how to talk to people and the art of repartee. I developed a natural confidence in dealing with adults and knew I could use these talents in the police as well as earn a steady wage.

In How to Strangle a Jelly, you reflect on everything from courtroom drama to delivering wedding speeches. Were there any stories or moments you found particularly difficult, or especially rewarding to write about?

I enjoyed recounting everything in the book. However, one difficult bit was the example of talking to a group of parents who had all suffered the bereavement of losing a baby, who spoke about their poor experience of how the police dealt with it insensitively. It brought back my own experience of dealing with a cot death on a New Year’s Day. A tragic experience I shall never forget.

One of the standout themes of the book is the emotional range of communication—how it can console, persuade, entertain, and protect. Have your views on the importance of communication changed over the years, or have they simply deepened?

My opinion over the years has deepened as to the importance of communications, both written but especially verbal. In my opinion, the best cops and best detectives are first and foremost the best communicators in talking to people, putting them at their ease, obtaining information and then translating it into evidence.

I particularly enjoyed your reflections on briefing and leadership, especially the lesson from your sergeants’ course. How do you think briefing and command communication have changed in modern policing?

I say in the book, ‘You don’t have to be a leader to be a good communicator, but to be a good leader, you must be a good communicator.’

That has always been true. However, the world of 24/7 online and dynamic digital recording and communications has now made communicating even more challenging for everyone than relying purely upon the old methods of personal face to face briefings.

You also share tools and models in the book, especially in the chapters on investigative interviewing and professional standards. What prompted you to include those more structured techniques alongside your personal stories?

I am a pragmatist by nature and thrive on a bit ad-libbing and ad hoc wit and repartee. However, more complex problems require more sophisticated methods to resolve, and I believe implicitly in tried and tested theoretical models, especially when it comes to formal interviewing, counselling or de-briefing, because they work, so use them like a crutch!

You end the book with a moment of reflection on what makes a great communicator. If you had to distil that into one piece of advice for someone starting out on one of our policing programmes today, what would it be?

Use empathy and treat everyone with respect, even those who do not show respect to you.

You have now written two books. What motivated you to start writing, and how has your approach evolved between the first and this latest publication?

I started writing my first book Cornflakes with Whisky (my autobiography of policing) after taking a degree and just wanted freedom to write without referencing! I write as I speak, from the heart and both books are written in this style so no differences really.

Having taught at university level, you clearly care deeply about how we engage learners. What’s your take on the current state of communication in teaching—especially in professional policing education?

Policing is a practical, hands-on job but requires great skills, knowledge and technical ability. As such it will always require a teaching approach that reflects both strong academic research and learning combined with the ability to translate this into policing practice from those who have “walked the talk” and done the job. I believe this model exists in most policing programmes. Long may it last!

Finally, if you could revisit one moment in your career, not to change it, but to experience it again, what would it be and why?

The camaraderie, the craic and the humour in policing – I miss it dreadfully; hence, I need to write about it!

Cornflakes with Whisky and How to Strangle a Jelly by Les King. Available from Amazon  

Editorial Comment

Les’s point about the challenges of digital communication was picked up on by one of the editorial team. They had read about the recent launch of the Skills 4 Living initiative in Greater Manchester, designed to help Gen Z students develop soft skills like empathy and effective communication. Backed by UNESCO partner Higher Health, Mayor Andy Burnham, and local universities, the programme supports young people to enhance workplace interactions and tackle mental health challenges such as anxiety and social isolation. While Gen Z are confident online, experts note many still find face-to-face communication difficult. You can read more here

Editorial Team

Paul Williamson (Editor-in-Chief); Claudia McCready (Lecturer); Claire Bowers (Senior Lecturer); Eve Smietanko (Joint Programme Leader & Senior Lecturer) and Ian Lowe (Senior Lecturer).

If you would like to be a guest blogger, please contact Police.Blog@uwe.ac.uk

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