Multi-national meaning – how inclusive leadership and equality translate across languages

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The rapid growth of global multi-national corporations raises several questions about the Western dominance of the English language in shaping ideas about leadership in international business. It has been noted for some time now[i] that most research and intellectual debate takes place in English, and this often leads to views of leadership that reflect Western assumptions. As organisations face global challenges such as climate change, inequality and political uncertainty, both the practice and the language of leadership need to recognise that it can mean different things in different cultures and languages.

A new research project ‘Leadership Language and Visualisation’ suggests that we cannot assume ideas about leadership will translate easily into other languages and cultures. This has serious implications for leaders in global businesses – particularly when considering core organisational messaging, leadership development and cultural change. This becomes even more important when we consider equality, diversity and inclusion. While ideas such as ‘inclusive leadership’ offer a positive direction, they also have limits. Ideas about inclusive leadership are often shaped by Westernised thinking and the English language, which can narrow how inclusion is understood elsewhere.

The Leadership, Language and Visualisation project responded by exploring how leadership is talked about and how it is visualised across two different cultural and linguistic contexts – the UK and Italy – within a large multi-national media company. Translators played a key role to ensure that the Italian language was represented deeply within data collection and analysis. The key research question was to explore how the concept of ‘inclusive leadership’ travels (or not) across language and cultural boundaries.

This matters because leadership communication does more than describe organisational culture. It helps create it. The words organisations choose and the images they use send messages about what is valued and what success looks like. When ideas are translated from one language and culture to another, we cannot assume meanings will travel too. This can create tension between English or Western narratives and the lived experiences of people working in other cultural settings.

To truly create ‘inclusive leadership’ we need to focus less on the label and more on everyday practices shaped by local context. Ideas that feel natural in an English speaking, UK based setting can take on different meanings elsewhere. In some cultures for example, leadership is understood less as individual action and more as shared way of working.

“When global organisations apply one leadership model everywhere without allowing for local interpretation, they risk flattening difference rather than valuing it.”

One of the most revealing insights from the research is that even the word ‘leader’ has very different meanings and associations in different cultures and practices. In some contexts, it is not always a role people aspire to or find relevant in their daily work. People develop their sense of inclusion and exclusion through small interactions, visual signals and routine practices. These moments are often mundane, yet they carry emotional weight.

For example, this might be about reflecting the religious diversity of an organisation in its own context rather than superimposing religious values shaped by a UK perspective. It might be about recognising the social history of a country and how this shapes ideas about leadership, identity and fairness. Centralised, Western leadership narratives may unintentionally reinforce difference, marginalise others or simply fail to connect with local realities.

This suggests that changing leadership is not only about introducing new language or new policies. It also requires paying attention to the symbolic, cultural and visual dimensions of organisational life. Global leaders might want to consider how a UK or English based strategy can translate to different cultural contexts. This means slowing down and reflecting on how leadership is represented and understood.

Inclusive leadership is not a static ideal that can be rolled out unchanged across contexts. It is a practice that is interpreted, negotiated and translated by people in specific places, using specific languages and drawing on local cultural assumptions.

“…one should discover diversity or show that they understand diversity as naturally as possible … otherwise it is forced” – Italian Participant

If organisations are serious about inclusion, they need to engage with this complexity rather than smoothing it over. That means making space for local voices, questioning familiar images of authority and recognising the power of everyday communication. Leadership does not only live in strategy documents or training programmes. It lives in the stories we tell, the pictures we share and the assumptions we leave unspoken. Until those change, leadership may continue to look much the same, perpetuating a Westernised power dynamic that will never be truly global or inclusive.

Read the full Leadership Language and Visualisation report here:
https://uwe-repository.worktribe.com/output/15432709



[i] See, for example – Working with Language: A Refocused Research Agenda for Cultural Leadership Studies Ways of leading in non-Anglophone contexts: Representing, expressing and enacting authority beyond the English-speaking world The importance of national language as a level of discourse within individuals’ theorising of leadership – A qualitative study of German and English employees Studying leadership at cross-country level: A critical analysis and Leadership, Management and the Welsh Language

Perspectives on Unleadership: Collaborating and connecting — shifting the dialogue together.

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Photo by Shane Rounce on Unsplash

This is a re-blog. Click here to view the original Written by Dr Kay Galpin and other blogs discussing this topic.

Professor Carol Jarvis, Professor Hugo Gaggiotti and Dr Selen Kars founded ‘The Unleadership Movement’ to explore new approaches to thinking about leader-follower relations and what leaderly practices could look like to help people and organisations to recover from the Covid-19 pandemic. In integrating Unleadership into organisational life, they anticipate a flourishing of creativity and the humanising of our workplaces to accommodate the human spirit. Joined in 2021 by Dr Kay Galpin and funded by a series of Higher Education Innovation Fund grants they continue to run collaborative research workshops with organisational and community members to share and reflect upon the leaderly actions of others, co-creating innovations that keep developing the concept and practices of Unleadership. Carol, Hugo and Selen have written a book which will be published by DeGruyter in early 2024 as part of the series

Transformative Thinking and Practice of Leadership and Its Developmentedited by Professor Bernd Vogel from Henley Business School. 

This blog is based on an extract of the book chapter Collaborating and Connecting one of the key dimensions of Unleadership. 

How do unleaders collaborate?

Our research has found a subtle shift in the way that unleaders collaborate which moves them towards a more positive and appreciative way of engaging with others. This has the potential to generate multiple ideas and possibilities — what could be? Seeking to ameliorate a challenge and not to fix or solve the problem, they are driven by a clear purpose and value — making sense as a collective, in a community.

Why is this important?

We live in complex times — political; social and economic struggles and inequality; wars; climate change; the challenges of developing technology; the list goes on and on. Problems such as these have been described as wickedThese problems are resistant to resolution and are not amenable to being controlled. They are dynamic, often have incomplete information and there are many complex interdependencies. Groups and individuals will have a different perspective on both the problem and what success might look like or involve.

If we stick with our tried and tested leadership approaches to problem solving, we are going to come up against barriers that might derail any action at all — take Greta Thunberg’s accusation at COP26 of the leaders and their ‘business as usual blah, blah, blah’. Unleaders shift their thinking to a good enough approach, recognising their limits and are open and responsive to collaboration. By making this shift, they can begin to thrive in complexity, accepting that a solution or resolution is not always possible and that it will involve contradictions. By being free of the quest for harmony, unleaders can become bricoleurs, making the best use of whatever resource comes to hand and developing collective wisdom with others.

How does collaboration create collective wisdom?

You’ve probably all heard of the phrase déjà vu — a strange short circuit in our brain that makes us think we have experienced a situation before (layman’s explanation!!?). Well, what about the opposite? Vu-jadé? We have never experienced anything like this ever before and it is completely unknown and unique? To respond, we are going to have to move beyond the tried and tested and begin using a different repertoire! This, first and foremost, requires an acknowledgement that we have never seen this problem before and a commitment to explore it from a new line of sight. This means that we must avoid the temptation of pigeon-holing the situation within a familiar, existing repertoire. This will involve increasing our ability to use enquiry and curiosity and to have collaborative conversations to make sense of things together in a collective. By valuing others’ experiences and narratives, we move towards dialogue — valuing the nuances of knowledge and making meaning out of the unknown together. Dialogue expert Bill Isaacs defines this as “the art of thinking together” which suggests that through dialogue we can build a common base that allows us to learn more about a problem collectively and to achieve what Jabri and colleagues describe as a “surplus of seeing”.

The Conversation Continuum (Based on Isaacs, 1999)

As we open our hearts and our minds to dialogue, we see the situation with fresh eyes, perhaps through the eyes of somebody else, and we develop the capacity to let new perspectives and meanings come into our awareness. Here we make a subtle shift in our relationships — we become part of a community. This means that not the individual, but the collective is responsible for building an holistic understanding of the vu-jadé situation by connecting the dots. In other words, no single person in the community is more responsible (and consequently accountable) for defining the problem and identifying solutions; responding to the problem is a mutual process for which we are all co-responsible.

Pause for reflection!

Draw a timeline to identify times in your life when you have been most open.

  • What was happening at this time, what made these moments significant?
  • What aspects of these experiences can you retrieve now to cultivate that level of openness, curiosity and inquisitiveness?

If this has made you think about your own practice and you want to know more, look out for our book coming in 2024. We share organisational vignettes where the practice of collaborating has led to interesting developments! We also offer more practical reflective exercises and tools to consider how we can track the subtle shifts in our relationships and how we can begin to open ourselves to connections and possibilities.


References

COP26: Greta Thunberg tells protest that COP26 has been a ‘failure’ — BBC News

Ford J., Ford L., & Polin B. (2021). Leadership in the implementation of change: Functions, sources, and requisite Variety. Journal of Change Management21(1), 87–119.

Grint, K. (2010). Wicked problems and clumsy solutions: The role of leadership. In S. Brookes, & K. Grint (Eds.), The new public leadership challenge (pp. 169–186). Palgrave

Isaacs, W. (1999). Dialogue: The art of thinking together. Doubleday.

Jabri, M. (2010) Utterance as a tool for change agents: Implications based on Bakhtin. Journal of Management Development 29 (6). Pp. 535–544.

Rittel, H. W. J., & Webber, M. M. (1973). Dilemmas in a general theory of planning. Policy Sciences, 4(2), 155–169.

Weick, K. E. (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38(4), 628–652.

Sage Handbook of Graduate Employability – Book launch

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Members of UWE’s Bristol Business School have contributed a chapter to the Sage handbook of graduate employability with is scheduled for publication in early 2023.

Join us for the launch this Thursday, the 10th of November at 9:00am.

The chapter titled: Learning through Uncertainty: Team Learning and the Development of an Entrepreneurial Mindset is written by Hugo Gaggiotti, Selen Kars, and Carol Jarvis of Bristol Business School. The chapter draws on research conducted with staff and students at Bristol City Robins Foundation and looks at their BA Sports Business and Entrepreneurship programme.  The programmes approach explores team coaching and team learning through doing, encouraging students to develop as active participants responsible for shaping their own learning and project opportunities.  

This chapter pays particular attention to three ways this approach can contribute to personal and professional development and employability –

First looking at the importance of critical independence, and the development of the qualities of an entrepreneurial mindset. This includes attributes such as resilience, adaptability, and proactivity to encourage future-oriented thinking. Enabling students to develop narratives that build from the present to their desired future.

Secondly, why this approach to team learning can encourage the formation of a learning community of practice to co-create new resources and knowledge.

Thirdly, how this is underpinned by friendship as an organising principle. Fostering a commitment to the well-being and development of others and encourages students to think beyond their personal needs to prioritise working effectively with others on the task at hand.

To find out more about the book, you are invited to the online launch at 9:00am on Thursday 10th November. Tickets are free, please register:

BOOK LAUNCH Sage Handbook of Graduate Employability Tickets, Thu 10 Nov 2022 at 09:00 | Eventbrite


What is the SAGE handbook of Graduate Employability?

The Handbook brings together the latest research on graduate employability into one authoritative volume. Dedicated parts guide readers through topics, key issues and debates relating to delivering, facilitating, achieving, and evaluating graduate employability. Chapters offer critical and reflective positions, providing examples of student and graduate destinations, and cover a wide range of topics from employability development, to discipline differences, gender, race and inclusion issues, entrepreneurialism, and beyond.

To find out more about the chapter and the team learning approach specifically, contact Prof Carol Jarvis: Carol4.Jarvis@uwe.ac.uk

US – Mexico borderland communities are resilient – says Dr Hugo Gaggiotti

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Dr Hugo Gaggiotti, an academic from UWE Bristol and member of the Bristol Leadership and Change Centre who has extensively studied communities on the borderlands between the US and Mexico, says these communities’ strong cross-border cultural identity and economic ties make them undaunted by the possibility of a physical wall.

Dr Gaggiotti has worked extensively with border communities such as Ciudad Juárez in Mexico, which has experienced rapid growth in youth employment in assembly plants known as maquilas, which have been set up, mostly by US carmakers, aerospace and pharmaceutical companies. Maquilas are ways for multinational, mostly American, companies to carry out labour-intensive work in Mexico, such as car dashboard wiring assembly, without having to pay import or export taxes.

Dr Gaggiotti’s research is part of a British Academy of Social Sciences-Newton Fund funded project aimed at providing support for youngsters and families in Mexican-USA borderlands.

Working with Mexican researchers, he met and interviewed 100 people living on the crossover points of El Paso-Ciudad Juárez to identify the socioeconomic needs of the working populations in this borderland region of rapid population growth.  In the maquilas, the workers are predominantly young women.  Over the last ten years, unprecedented levels of violence in particular to women and youngsters have been recorded.

Dr Gaggiotti says, “I interviewed many young (especially Mexican and Mexican-American) families as part of this research and far from being scared of a solid divide, people living on both sides of the border show no anxiety, as many believe a solid structure would indeed unite the border populations in a common claim.  People living and working in this vicinity feel that their identities are enshrined in a cross-border culture.  Many Americans living in these regions are second or third generation Mexican and many Mexican Americans feel this is part of the same country.

“The border region is defined as the land that stretches 100 kilometres either side of the frontier. People on both sides rely on each other for work and many US states on this line, like California, consider this area as a single economic region, with commuting for work taking place in both directions and several businesses in the two countries relying on this movement.

“I think a wall would simply encourage business owners on both sides to accommodate their companies to facilitate movement and would fuel their workers’ determination to continue to move across the border, for work, educational or family reasons.

“In the US, the country’s 50 States also wield power, especially where their borders are concerned. For instance the city of El Paso in Texas, which borders with Ciudad Juárez, is organised to favour transit of people and cargo from one country to the other. The University of Texas at El Paso indeed relies heavily on Mexican students, who as long as they reside within the border limits, pay the same tuition fees as Americans.  To facilitate their border crossing, it issues them with bespoke university ID cards.  If you build a wall, you immediately need a door for people to pass through.”

Dr Gaggiotti is also helping local academics to develop the robust research methods needed to observe the issues posed by these organisational structures and the social impacts on these rapidly growing bi borderland cities.

Dr Hugo Gaggiotti is an expert in Organisation Studies, Intercultural Management and Leadership in Pluri-ethnic Environments.  He is a member of the Bristol Leadership and Change Centre in the Faculty of Business and Law at UWE Bristol.

The project title for this piece of work: Organising in the borderlands: applying research to support families, children and youngsters in Mexican-USA borderlands (Ciudad Juárez, Mexico)

Press Office details: For further information, images or interviews, please contact the UWE Bristol Press Office on 0117 3282208 or pressoffice@uwe.ac.uk.

Summer Sun and Conference Fun…

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On this boiling hot day in the South West of England (and most of the UK by the looks of things), and with the smell of sun cream and barbecue food in the air, I am reminded of the far-flung places that the Organisation Studies group might have visited (or are about to visit) over these summer months. It is conference season here, so please email me with news and views from wherever you have been. What was experienced at EGOS? Did SCOS surprise and delight? Did GWO generate new thoughts and plans? If it is a photograph, a new call for papers, or just a short piece on how you have been inspired by your travels, we would like to here about it!

 

 

Calling all Ethnography fans!

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Exciting news for ethnography fans…
Here at UWE Bristol we are gearing up to host the Ethnography Symposium: Current Developments in Ethnographic Research in the Social and Management Sciences, in association with the Journal of Organizational Ethnography, from the 24th to the 26th August. See website for details:
www.liverpool.ac.uk/management/conferences-and-events/ethnography/symposium/
AND Dr Hugo Gaggiotti (and Kostera and Krzyworzeka) have just published a fantastic paper in Culture and Organization: “More than a method? Organisational ethnography as a way of imagining the social”
Check out this link for more details: www.tandfonline.com/doi/full/10.1080/14759551.2016.1203312
Great news, Hugo! Congratulations from all of us!
Don’t forget, if you are on Twitter, follow @Ethnography_LK for news, views, useful links and all things ethnographic!

Organizing in the Borderlands

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An important part of the OS blog is to share short snippets and updates from our current research projects. Today, Dr Hugo Gaggiotti wanted to share his current collaborative British Academy project, titled ‘Organizing in the Borderlands’. A brief description of the project can be found below as well as a link to the blog associated with the project. There are also some great photos and videos to be found on the blog!

‘Organizing in the Borderlands’: The aim of the project is a) to consolidate UACJ and JEPGOR research capacity and b) to lead the development of a formal education programme, but the primary objective is to contribute to the promotion of socio-economic welfare in Chihuahua by transferring this knowledge as professional organizational practices that ultimately help to solve social and economic needs of families, children and youngsters in Ciudad Juárez (Mexico).

https://jepgor.wordpress.com/

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