Student Experience Blog


Just showing posts with the tag National Student Survey

So Much Student Voice! 

Posted by Cassie Agbehenu | 0 comments
Phew! What a couple of months it's been! The Student Experience Survey and the National Student Surveys have now closed as of 30th April.

Thank you to all of you who completed the surveys. We understand that sometimes it can feel like you're being asked to fill one out every week but these two surveys are of paramount importance. Thanks to all of our survey prize winners too! We hope you all enjoy your iPads, Kindles, Vouchers and iPods!

We improved our response rate to the NSS this year by 1.3%; unfortunately the SES response rate was down by 6.5% and at this stage we don't know why! If you have any thoughts on how the surveys are run or what we can do to encourage more students to complete them and have their voice heard, we'd welcome your comments (email

The full results of the NSS are released in the first week on August so at that point, we'll start looking at the data in lots of detail to see how areas of the university have been rated by our final year students. As for the SES, it's an internal survey so we can start this data analysis work a lot earlier.

The results of both the surveys will be shared with students and we'd love to know what you think. Do the results really reflect how the university should be focussing their efforts in improving student satisfaction? I write two headline theme reports for the surveys, and that tells the senior executive teams what i've interpreted as the key issues for students, and of course the parts of your experience that you're happy with. I hope I convey what students really mean, but to be sure of it, maybe highlight your key concerns to your student rep, programme leader or head of department!

Survey action plans will be shared with student reps at the first Student Rep Staff Forum of the year in September to ensure that programme teams are up to speed with how students really feel about their UWE experiences. The student voice is really important to us so the process of gathering all the feedback data from the surveys, sharing that with you and then doing something about it is crucial.

Next year, we're going to be a lot more vocal about how we respond to your feedback because we're proud to be working with you and we want you to know that your voices are listened to. Look out for feedback campaigns, focus groups, workshops, student rep events and more in 2014/15.

See you in the feedback future!
Cassie Agbehenu, Student Partnership Officer

Student Surveys Are Amazing! Honestly! 

Posted by Cassie Agbehenu | 1 comment
It's that time of year when students are receiving email upon email inviting them to fill out another survey about their views. I'm sure many people get irritated very quickly by it or just ignore and delete these emails. But i'm here to tell you (or maybe beg you...) not to do that!

Currently we're inviting all students to take part in the National Student Survey (for all final year undergraduates) and the Student Experience Survey (for all other taught students, including PGT). These are not just any other survey. These ACTUALLY HAVE AN IMPACT. Yes really!

The outcome of these surveys not only have an impact on our national positioning but they are used to a great extent within the university to inform developments and make changes to the environment, services, facilities and of course your programmes. Last year 86% of students were satisfied with their experiences at UWE but we want to top that. Even if you're not 100% happy and you think we could improve, we want to know about it!

As the Student Partnership Officer, I compile the reports on the surveys and these help us understand which areas we need to focus on to improve your student experience. If you don't do the survey, your voice won't be heard! And I won't have anything to write about during the summer...

No matter what you have to say, complete the survey. It does matter and it does make a difference. Many of the things you have reported as being great this year have been the result of student feedback. Here are some examples of things UWE has done after you said you weren't completely happy.


·        UWEmobile: added links for Timetables and Email

·        Expanded Wifi provision at Frenchay and Bower Ashton Campuses

·        Frenchay - Creation of larger teaching spaces in B/C/S blocks to support flexible teaching delivery to larger group sizes

·        Expanded offer of specialist study skills for students with dyslexia at Bower Ashton

·        Glenside - Creation of 2 new skills labs, consultation rooms and surrounding circulation space to support the new curriculum

Creation of a new open-access learning space and 2 PC labs next to Traders

·        St Matthias – The Employability and Enterprise Fair has been developed and expanded to include more sectors and employers

·        The wellbeing service has reintroduced online counselling services and elongated same day appointments

·        Employability and Enterprise has increased the amount of appointments within the last year and introduced career drop ins

·        Frenchay – Refurbished three lecture theatres and the surrounding foyer areas – one lecture theatre is piloting revolving seat mechanisms that allow for greater flexibility for group work and discussion

·        Stand-alone and easy to access computers and new social learning spaces created over the summer holiday at Frenchay

·        Introduced a university policy for all assignments to be marked and returned with feedback within 20 working days

And there a lots more examples. The student voice is a key component in UWE's development. We want to keep on improving and keep shouting about how you've made a difference and how we've responded to you.

Surveys aren't just for moaning. Please do comment on the really good things you've experienced at UWE too - we need to know what you love so we can keep doing it!

In any case, don't delete that email. Do the survey you're invited to, leave your mark on UWE and help inform change at your university.

You have until 30th April to complete the surveys but if you do them before 28th February you have the chance to win some prizes! Up for grabs:
  • 2x Ipad Mini 16GB (1st prize)
  • 2x Kindle paperwhite 3G (2nd prize)
  • 1x Ipod Nano (3rd prize)
  • 1x Kindle (4th prize)
  • 1x £50 love to shop vouchers (5th prize)

    Last year I read through about 8,000 of your comments to help UWE make some positive changes to your experiences here. I'm ready to read more so take part!

    The National Student Survey
    The Student Experience Survey

  • National Student Survey Prize draw winners 

    Posted by Rob Stroud | 0 comments
    Every year we offer a number of prizes for students who complete the NSS early on.  This year we offered a range of Amazon vouchers.  The following students were the lucky winners, as randomly selected by IPSOS Mori who conduct the survey:

    Ben Davidson (ACE)
    Joshua Ditte (HLS)
    Nathaniel Greer (HLS)
    Megan Evans (FET)
    Holly Neal (ACE)
    Jake Thorp (ACE)
    Yanique Slotemaker (ACE)
    Richard Ramshaw (ACE)
    Harrison Gates (ACE)
    Anwen Regan (FET)
    Claire Pengelly (HLS)
    Aaron Cottrell (FET)
    Katherine Edwards (ACE)
    Joseph Benham (FBL)
    Craig Thorne (HLS)

    Congratulations to the winners, who have all been emailed with details of how to collect their prize.

    Listening and learning 

    Posted by Rob Stroud | 2 comments

    A record number of students have given their feedback on their UWE experience.  Over 66% of final years students at UWE have engaged with the National Student Survey, and a little fewer than 20% of students in other years have responded to UWE’s own Student Experience Survey.    These figures represent the largest ever number of students giving their feedback through these mechanisms.

    This is great news for the University and especially for us as the team looking at analysing this data and ensuring that the University makes good use of it.  In reality, it means many months of hard work ahead.  We have to turn many thousand student comments into clear, analysed data ready for other colleagues, working with student representatives, to develop actions where we are being told we’re not quite getting things right. We’ll also be looking at the many areas where students have told things have improved, and making sure we learn from that too in order to replicate success across the University.

    I’ll keep this post short – there is the small matter of 2800+ comments to read from the Student Experience Survey...

    3994 down - 22061 to go... 

    Posted by Rob Stroud | 4 comments

    It’s a been a while since my last blog, but since then we’ve been incredibly busy managing the student surveys that are now live for 26055 students at UWE.  As I write this 3994 have taken the opportunity to fill in the survey applicable to them – however this means that there are still over 22000 UWE students who have the opportunity to give us feedback through these surveys.

    We can’t stress enough how important these surveys are for the University, and for students.  For final year undergraduates completing the National Student Survey we use this data to evaluate what students thought of their overall course experience in the time they study with us. Some of the data is also made publically available to help prospective students choose a course that is right for them.

    For students not in their final year, and for our taught postgraduate students, then the Student Experience Survey is a tool we use to find out how things are going.  This is also important, as students can help shape the experience they have while they are still here. 

    I know at this year there are a lot of competing pressures for students’ time and we are sensitive to this.  Both surveys are short, taking around 10 minutes, and we don’t ask you to write lots or fill in lots of comment boxes (but if you want to write a lot – then we’re happy to hear from you!).  I hope that if you haven’t yet completed your survey then you can spend some time over the next week or two to fill it in.

    See more UWE blogs

    u+weAbout this blog

    This blog is a place for all things student experience, engagement, voice and partnership at UWE Bristol. You’ll also find discussion about student feedback, surveys, quality and enhancement. We believe in students becoming co-creators of their education and our aim is to encourage a culture where students and staff work together to make UWE the best it can be.

    RSS Feed

    Explore by month

    Explore by tag