Student Experience Blog


Just showing posts from July 2011

Starting to take action 

Posted by Rob Stroud | 0 comments

This blog post was inspired by two things.  Firstly I spotted a student the other day musing on Twitter whether or not the University was actually open at the moment... Secondly the excellent work my colleagues over in UWESU are doing in updating people (again through Twitter) on what they are doing on a day to day basis over the summer in connection with student representation making me conscious that this blog has been a little neglected of late.  So here is a hopefully succinct update on what we’re doing over the summer, where we are most definitely here and hard at work!

When I last wrote, we had just started sifting through the data from the 2011 Student Experience Survey.  That process is now complete, and there are some really positive signs in the results.  Year on year, almost all of the themes of the survey (e.g. Teaching, Facilities) show an improvement from the 2010 results.  Particularly encouraging are the score around Assessment and Feedback, and also the extent to which students feel they can provide feedback to us on their course – in both of these areas some questions have seen double digit percentage increases.  Lots of other questions have seen rises by a few percentage points or so. Importantly this year, a higher percentage of students would recommend the University to others, and also a higher percentage said they were satisfied with their course overall.

pile of paper
We also know from the data there is still more to do on those themes however, as while we are clearly improving there is still a notable proportion of students who feel we could do more, and that we need to be more consistent across the University.  We need to think about how we roll out improvements – higher scores are always welcome, though we need to remember that we also need to make sure that what we offer is something that is sustainable; we need to be able to offer a high standard of provision without disproportionate drains on our resources.  The results of the survey give us particular areas of focus such as Personal Development and the Graduate Development Programme.   These are clearly important to students and there were a number of ideas suggested in the about how we improve provision and what students do and don’t like here.  

As I can be regularly heard saying, its not what the results say but what we do about them which is important!  The results at University level have been distributed to departments already.  The local level results – showing data at department and programme level – will be available very soon for colleagues to work with, along with all of the qualitative comments! (Yes, I did read them all!)

We also have the results of the NSS available in a few weeks, which will give us a good picture of our taught provision across all years of study.  Once all of that data is distributed, departments will be forming their action plans for the year.  This year that will be recorded in their annual Monitoring and Evaluation report.  Including it as part of this wider process ensures that we cut down on separate and overlapping plans, while at the same time increasing the opportunities to review progress.

It’s very important that we involve our students in our actions – either through working with them to implement or change, making sure we tell them what changes we are making based on their feedback, or both!  We’ll continue to work with student reps this year and hopefully departments will be able to be as transparent as possible with their students over what action they are taking. 

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u+weAbout this blog

This blog is a place for all things student experience, engagement, voice and partnership at UWE Bristol. You’ll also find discussion about student feedback, surveys, quality and enhancement. We believe in students becoming co-creators of their education and our aim is to encourage a culture where students and staff work together to make UWE the best it can be.

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